Managing the Costs of Workplace Conflict
Recent research suggests that between 30 –50% of a typical manager’s time is spent managing workplace conflict and that senior HR executives spend up to 20% of their time in litigation activities. The costs of organisational conflict include staff absenteeism, attrition and litigation expenses; while low morale...
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The Use of Conflict Coaching in Australia by the Department of Defence
Managers and personnel are often able to successfully deal with conflict and resolve difficulties in their work area. However, when this is not possible management may need to use more formal administrative processes to try and restore workplace harmony. This could include performance management processes or even taking...
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Conflict Coaching For Managers
Leaders and managers understand that conflict is a time consuming and potentially costly part of organisational life. Developing conflict management capabilities is critical for effective organisational development....
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Peer Conflict Coaching: Another Dispute Resolution Option
Conflict coaching is a concept that combines dispute resolution and coaching principles. It is a one-on-one confidential and voluntary process in which coaches work with individual clients to help them resolve disputes and to prevent unnecessary ones. Peer coaching may be used for many reasons and in many contexts, including conflict. Peer conflict coaching is a specific process in which staff members coach others at their same 'level'. That is, manager to manager, non-manager to non-manager...
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Conflict Coaching: A Preventative Form of Dispute Resolution
The fields of coaching and dispute resolution effectively unite in the provision of interest-based conflict coaching. Mediators have operative skills and knowledge to apply ADR principles for the purpose of coaching people to prevent and resolve disputes. The addition of conflict coach training expands that integral base and extends the dispute resolution field to one-on-one assistance with conflict management.
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