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A MANAGER'S GUIDE TO CONFLICT COACHING
And Other Conflict Management Approaches
A Manager's Role in Conflict
What Is Conflict Coaching?
How Managers Use Conflict Coaching
What Other Managers Have Said About Conflict Coaching
Other Conflict Management Methods
A MANAGER'S ROLE IN CONFLICT
Managers are responsible for maintaining effective and productive workplace relationships. At times this can be a real challenge –demanding highly developed interpersonal skills and excellent conflict prevention, management and resolution skills. Many organisations now recruit for these skills.
WHAT IS CONFLICT COACHING?
Conflict Coaching is a new way of skillfully managing workplace conflicts - while taking advantage of the powerful learning opportunities they offer – for yourself and your organisation. Conflict Coaching builds on an understanding that finely honed conflict management skills are ultimately learnt through experience!
A trained conflict coach works with clients to understand the triggers that lead to workplace tensions and maintain disputes. The coach assists managers and direct parties to conflict, to develop skills and explore strategies, for handling those conflicts.
As a conflict coaching client you are very much in the driver's seat. Coaching sessions will address your identified goals and the coach will support you to mobilise your own knowledge and insights, to refine your ideas and to develop the skills necessary for their effective execution. |
HOW MANAGERS USE CONFLICT COACHING
Managers seek conflict coaching for a range of situations including:
- Interpersonal conflict with colleagues or staff
- Team conflict
- Addressing performance issues
- Managing bullying and harassment
- Improving communication practices in their workplace
- Gaining further insight into their own ‘triggers’, needs and values
- Understanding others’ needs and drivers of their staff behaviour
- Investigating possible conflict management strategies
- Developing their own general conflict management competence
- Reducing the incidence of complaints and grievances in the workplace
- Understanding and navigating organisational dynamics
- Assessing the political implications of decisions
- Making career choices
- Working toward cultural change in the workplace
- Working skilfully with resistance to change
- Exploring options for resolving conflicts
- Investigating management strategies for conflicts that seem unresolvable.
In addition to exploring external conflicts, managers find conflict coaching a valuable tool for exploring those internal or value conflicts. Internal conflict is a common, given the complexity of managers' roles, and is a major cause of procrastination and failure to act despite pressing organisational needs for management direction and leadership. Support to understand these challenges, leads to clearer and more congruent communication in the workplace and is an excellent stress management tool.
After experiencing the method a number of managers have trained as conflict coaches and now used the powerful questioning methodology in their supervision of staff.
WHAT MANAGERS HAVE SAID ABOUT CONFLICT COACHING <<Read Feedback>>
OTHER CONFLICT MANAGEMENT METHODS AND SERVICES
CLE Consulting Australia provides a range of other conflict management interventions and services
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