We foster conflict management capability through practical and skills-based training programs for

• HR practitioners
• Specialist ADR practitioners, psychologists and counsellors
• Managers and team leaders
• Customer service and other staff

Our programs frequently incorporate an Action Learning component providing ongoing support to conflict specialists and managers as they apply their developing skills to complex workplace situations.

Identification of managers’ learning needs can be supported by the use of 360 degree conflict profiling and feedback tools, such as the Conflict Dynamics Profile.